Refund Policy
Introduction
Welcome to FutureReady U™. We are committed to ensuring the satisfaction of our clients. The following refund policy applies to all coaching and consulting services, classes, online digital materials, and any other products or services created by or supported by FutureReady U™.
College Application Bootcamp - 14-Day Risk-Free Guarantee
We want families to feel confident investing in their future. For this reason, the College Application Bootcamp includes a 14-day risk-free return policy under the following conditions:
Eligibility
You may request a full refund within 14 days of purchase if:
- You are not satisfied with the program and
- You have completed no more than two (2) modules of the course.
This policy is designed to allow you to explore the program and its materials without risk while protecting the integrity of our intellectual property.
Refund Process
To request a refund, email maisie@futureready-u.com with your order information. Once verified, refunds will be reviewed and processed within 3 business days.
Coaching and Consulting Services
Cancellation Policy
Appointments for coaching or consulting services must be canceled or rescheduled at least 24 hours in advance. Failure to do so will result in a charge equal to 50% of the service fee.
Refund Eligibility Refunds for coaching and consulting services are available only if:
- The client cancels the service at least 24 hours before the scheduled time;
- The service is canceled by us for any reason;
- The client is dissatisfied with the service received and submits a complaint within 24 hours of the session. In these cases, we reserve the right to determine an appropriate response, which may include a partial or full refund, or an additional coaching session at no charge or reduced charge.
Refund Process
Eligible clients may request a refund by contacting maisie@futureready-u.com. Refunds will be reviewed and, if approved, processed within 3 business days.
Online Digital Materials
Refund Eligibility
Due to the nature of digital materials, refunds are generally not offered. Exceptions may be made in cases of:
- Technical issues rendering the material unusable;
- Accidental duplicate purchases;
- Verified instances where nothing has been downloaded or viewed.
Request Period
Refund requests for digital materials must be submitted within 7 days of purchase.
Refund Process
Eligible clients may request a refund by contacting us with order details. Approved refunds will be processed within 3 business days.
General Terms
- Refunds will be issued to the original payment method.
- We reserve the right to refuse a refund if there is evidence of fraud, misuse, or deception.
- Any changes to this refund policy will be communicated through our website.
For any questions or concerns about this policy, please reach out to maisie@futureready-u.com. Your satisfaction truly matters to us. If you are upset or concerned about something, just reach out, we will always do our best to make it right.
